Art Shop FAQs

We work hard to master the art of shipping!

Following are some of our practices related to purchases and shipments.  If you have other questions, please feel free to contact us at any time.

1.    How will my art be packaged?

Stretched canvas and framed art are covered securely using archival glassine paper, wrapped in plastic sheeting, protected with bubble wrap and corrugated corner protectors.  It will arrive at its destination firmly locked into place inside a cardboard box.

Works on paper will come with a backing board and a white pre-cut beveled mat and placed inside an archival plastic envelope.  The art will then be placed inside a rigid photo mailer.

2.    When will my art arrive?

You can estimate when your art will arrive by adding the processing and transit times.  Because I custom pack each sale, I will typically process and prepare your original artwork order shipment within 7 business days from the date of purchase.  Depending upon your region in the U.S. and time of year, some artworks may be delayed owing to certain holidays.  However under typical circumstances, your artwork should arrive between 7 days once shipped. 

Should you need processing expedited, please contact me and I will work with you to the best of my ability to make it happen!

3.    How do I check the status of my order?

You will receive a confirmation upon shipment of your order. If you have any questions, feel free to contact me.

Once you have received your tracking number, you can then use it to check the shipper’s website for delivery updates.

4.    How much will shipping cost?

Standard shipping is always free.  This offer relates to destinations within the contiguous United States.  If you would like your order shipped more quickly, or to an international destination, please contact me for pricing.

5.    Do you ship internationally?

Yes, I do ship outside the U.S. to many other countries. As mentioned above, free shipping applies only within the contiguous U.S.  Should you like to ship internationally please contact me directly through the Contact Page here on this website to confirm I can ship to your intended location, and to have me determine the discounted shipment cost and confirm all of that with you prior to you placing an order.

6.    Can I ship to a P.O. Box?

Most of my paintings are too large to fit in a Post Office Box, so my preference to be most secure is to ship to a physical address for your delivery.  If you prefer otherwise, please contact me.

7.    Will my purchase be insured while in transit?

Ellen Ehli Art's normal shipments do include insurance for items in transit from my studio to your destination.

8.  What if my order arrives damaged?

Your artwork will be insured for shipping damage.  In the unlikely case an unforeseen circumstance should occur and your piece arrives damaged, please email me at the email address on the invoice within 7 days of arrival with photos of the damaged item AND photos of the box it arrived in.  This step is very important and necessary to process your claim.   Specifically:-

  1. You must contact me within 7 days of receiving the damaged artwork at the email address listed on the invoice.

  2. You must include photos of the damaged piece along with the damaged packaging so I can determine what went wrong with your particular shipment.

  3. You will receive a refund to the original form of payment or I can make an exchange if such an event occurs.

All original artwork is a unique, one-of-a-kind piece; however, I will work with you so you’ll have an opportunity for a refund, replacement or exchange.

9. Do you accept returns?

Your satisfaction is extremely important to me. From the time you receive your original artwork if you are not completely satisfied, you have seven (7) days to contact me to process a return.  Artwork must be in its original condition and packaging.  Buyer must pay for return, insured shipping and must ship back within three (3) days of contacting me with a tracking number.

  1. You must contact me within 7 days of receiving your artwork by emailing me at the address on the invoice to advise of your intent to return the art.  Include your order information and the reason you are not satisfied.

  2. Repackage the artwork using the original materials so that the artwork arrives back undamaged.  If you no longer have the packing materials, you will be responsible for purchasing materials to insure the artwork arrives safely back to me.

  3. Artwork must be shipped back within 3 days of advising me of your return.  If you do not contact me within 7 days of receipt or do not ship out with a tracking number within 3 days of notifying me, your return will NOT be eligible.

  4. *Important* Do not ship the artwork back until you have contacted me directly.

  5. Once I receive the piece back in original, undamaged condition, I will process your return, the amount paid will be returned back to the original form of payment. 

Note about cancellations:  Any order may be cancelled by contacting me within 24 hours of having placed the order.

10.  Will I receive a Certificate of Authenticity?

Yes!  Every piece of original artwork sold through Ellen Ehli Art will be accompanied by a signed Certificate of Authenticity.

Other questions or comments?

If you have any other questions or comments regarding purchases on this site, you may contact us here on the contact page for


Last Update: 2 September 2020

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